Nexl Calls Back!
So, today I finally got a call back from the folk at Nexl Sports. They said that their voicemail system has been dropping messages all over the place, so calling them and leaving a message is not a good idea. They also said that if you e-mail, only e-mail one person. I guess if multiple people get the e-mail, everyone assumes the other person is going to take care of it… I finally got my call by submitting a request through the google checkout system. I explained my frustration and requested a call back. 20ish minutes later… my phone rings! They are saying that they are fairly certain that my helmets will ship this next Friday. And, as a bit of information, the delays seems to have been caused by changing the people who are making the inner liners. The ‘formula’ seems to have been messed up in the transition, and the liners are coming out too thick or too thin. They sounded somewhat confidant that the issue has been resolved… And promised they will e-mail me if it doesnt ship. So, hopefully this information will help someone else out.
